Cookie Policy
Last updated: [08/05/2026]
1. Introduction
This Cookie Policy explains how Craggantoul Ltd trading as Loch Tay Lodges uses cookies and similar technologies on lochtaylodges.com and book.lochtaylodges.com.
2. What cookies are
Cookies are small text files placed on your device when you visit a website. Some cookies are essential for the site to work properly. Others help us understand how the site is used, remember preferences, or support booking and checkout processes.
3. How we ask for consent
On the main website we use a cookie banner / consent management tool to let you choose whether to accept non-essential cookies. On the Hostaway booking website, booking-site cookie controls are also presented as part of the booking experience. You can update your preferences at any time using the available cookie settings controls.
4. Categories of cookies we use
We use the following categories of cookies and similar technologies:
• Strictly necessary cookies – needed for security, session handling, basket/checkout state, booking continuity, and remembering cookie choices.
• Analytics cookies – used to understand how visitors use the website and move through the property and booking journey, including Google Analytics and related measurement.
• Functional cookies – used to remember preferences and improve how the website behaves.
• Booking and ecommerce cookies – used by booking, appointment and checkout systems such as Hostaway, BookingPress and WooCommerce to keep the booking/order process working.
5. Third-party services that may set cookies or similar technologies
• Google Analytics
• Google Tag Manager
• Hostaway
• BookingPress
• WooCommerce
• Stripe
• PayPal Business
• Opayo/Sage
• Any embedded third-party tools actually used on the live site
6. Why we use cookies
We use cookies and similar technologies to secure the website, remember your preferences, support booking and checkout, measure site performance, understand the customer journey, and improve our content and booking experience.
7. Managing cookies
You can manage cookies through our cookie banner/settings controls, through your browser settings, or by clearing cookies from your browser. Please note that blocking strictly necessary cookies may stop parts of the site, booking journey or checkout from working properly.
8. Contact us
Questions about cookies can be sent to Craggantoul Ltd at cd@crearehomes.co.uk or by calling 01786 232192.